4 methods of identifying if your Customer is happy with you

Customers generally omit many things in the feedback form. But being conscious to identify the hidden clues and emotions in their comments is an art. At times, in-depth assessment has to be exercised to understand the complete feedback. Once analyzed, Actions should be taken and problems should be fixed and ensured that it would not re-occur.

The different methods of analyzing a feedback/review/testimonial are

  1. Quantitative Analysis
  2. Qualitative Analysis
  3. Sentimental Analysis
  4. People (Customer) Analysis

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