Apologise to reduce the negative reputation impact

Apologise to reduce the negative reputation impact

I had once brought some sweets to Mumbai from a famous sweet shop in Bengali market in Delhi, only to find that the pure ghee sweets tasted stale. One could make out the rancid smell of old ghee. When I called up the shop in Delhi, the owner profusely apologised and requested me to visit his shop whenever I was next in Delhi. Since I knew that the sweet shop was a reputed one and this was a one off case, the apology from the owner helped calm things down.

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Disclaimer: All stories are a work of fiction. The names and characters do not exist, except in the mind of the author built to suit the story. Any resemblance to any persons, living or dead, or any business, in existence or not, is purely coincidental.