Hospitality is the connection between the guest and the host especially when it comes to the restaurants, hotels, resorts, etc., It is more associated with etiquette and entertainment. It adds to showing respect to the guests and providing them what they need on time. It may refer to good caring. However the hospitality industry is getting into a competition. They are competing on one thing, to get a happy customer with superior experience. Customer’s satisfaction is the only way which can help to attain the goal. Now the million dollar question is: Are Your Customers Happy?
You could get to know when you collect feedback. Feedback is the best way to assess and identify if the customer is happy with your service or not. Read More